Rates & Insurance Facts
We ask that you please reach out with all questions about our rates or insurance. The purpose of this is a guidance to helping better understand our rates and your insurance. Our front office staff are available to help and answer all specific questions.
WE ARE NOT IN NETWORK WITH ANY MEDICAID (CARESOURCE) OR MEDICARE PLANS.
Cancellations Policy
Our cancellation policy is that if you are unable to attend your session, that you please make sure to phone us ahead at lease 24 hours prior to your appointment time to avoid our missed session fee. Our missed session fee is $75 per missed session.
Good Faith Estimate
Starting January 1st, 2026, you have the right to a "Good Faith Estimate" for the total expected costs of your non-emergency healthcare services, including psychotherapy services. You have the right to ask your health care provider for a Good Faith Estimate of services to be rendered prior to your scheduling your appointment. If you recieve a bill for more than $400 than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy of your Good Faith Estimate.
More Questions...
For more questions or more information about your right to a Good Faith Estimate, Visit www.cms.gov/nosurprises .Any Other Questions Please contact New Transitions front of office staff for an additional questions you may have.
Common Questions to Assist Understanding
What Insurance do you accept?
Aetna, AllOne Health (EAP), Cigna Health Plans (Evernorth, Great West Healthcare), GEHA UnitedHealthcare,Healthsmart Benefit Solutions,
Luminare Health, Medical Mutual (All CommercialMeritain Health,
OhioHealthy Network, OhioHealthy Associate Health Plan, United Medical Resources (UMR)
UnitedHealthcare and All Commercial-Based Brand and Plan Names
UnitedHealthcare/Level-Funded, UMR, UnitedHealthcare, UnitedHealthcare All Savers Alternate Funding/All Savers Insurance,
UnitedHealthcare/Definity Health Plan, UnitedHealthcare/Empire Plan,
United Healthcare StudentResources
UnitedHealthcare/U.S. Networks and Administrative Services
To name a few, all oher inquires, feel free to reach out.
Will my insurance cover telehealth?
As of 04/05/25, some insurance carrier plans have decided to no longer cover Telehealth sessions. It is your responsibility to check with your insurance provider to find out if your plan still covers Telehealth services. You are responsible for any services that are out of network with your insurance. This may include certain testing services and locations, such as Telehealth.
What is a Deductible?
A deductible is the amount of money you must pay out of pocket before your insurance starts covering costs.
What is Co-Insurance?
Co-insurance is the percentage of costs you share with your insurance company after you’ve met your deductible. For example, if you have an 80/20 co-insurance plan, your insurance covers 80% of the costs, and you pay 20%.
What is a Co-Pay?
A copay (or copayment) is a fixed amount you pay for certain medical services or prescriptions, typically at the time of the visit.
What is an Out of Pocket Max?
An out-of-pocket maximum (OOP max) is the most you will have to pay for covered medical expenses in a year. Once you reach this limit, your insurance covers 100% of additional covered costs for the rest of the year.
After reaching your out-of-pocket max, your insurance covers all further covered medical costs for the year.
What counts toward the out-of-pocket max?
✅ Deductibles
✅ Co-insurance
✅ Copays
What doesn’t count?
❌ Monthly premiums
❌ Out-of-network costs (depending on your plan)
❌ Non-covered services
How much will I have to pay at the time of my appointment and What if I am out of network with my insurance provider?
At the time of your appointment, cost will be determined by insurance coverage or fee agreement. Copays will be paid and half of appointment fee for clients that are deductibles; fee agreements will also be expected at time of appointment to be seen. Fee agreements are established for those without insurance coverage, ones not wanting to use their insurance or those out of network. Fee agreements are a set amount between the clinician and client. Super bills can also be printed to be submitted by you to your insurance for possible payment for out of network insurance, with fees paid prior to the appointment.